Returns & Exchanges
At London Grocery, we strive to deliver the freshest premium produce and gourmet ingredients directly to your door. Due to the perishable nature of our food items, we offer a dedicated resolution process to ensure every customer is satisfied with the quality of their order.
Inspect Your Order
Upon delivery, please immediately check your items for freshness and quality, as any issues with perishable goods must be reported within 24 hours.
Contact Support
If an item is damaged or missing, email our customer service team with your order number and clear photographs of the product and packaging.
Review Process
Our quality control team will review your claim within 48 hours to determine if a replacement, store credit, or refund is appropriate based on the condition of the goods.
Receive Resolution
Once approved, refunds are processed back to your original payment method, or a fresh replacement will be scheduled for our next available delivery slot to your area.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing